01 Q. How and why have you located me and is it all legal?
We are dedicated to reuniting un-recovered funds to their rightful owners. Our researchers use a number of publicly available resources to locate the money owner, so yes it is all done legitimately and ethically. We in fact go out of our way to ensure that Australian’s get THEIR money back – often against all odds.
02 Q. How do I prove my legal ownership of the unclaimed funds?
Each of the various organisations we deal with has different documentary requirements. These may include but are not limited to; connection to the last known address and or submitting entity, proof of identity.
03 Q. How long will it take until I receive my funds?
For funds located in Australia, the entire process normally takes four to six weeks upon receipt of all required documentation. We endeavour to keep you informed throughout the process and will advise you of any anticipated delays.
04 Q. Where have these funds come from and what does it relate to?
Some areas we commonly deal with are; un-presented cheques, dormant bank accounts, superannuation and company takeovers, rent bonds, local council bonds, deceased estates… the list is endless. Privacy restrictions prevent us from disclosing the full details of the funds until we have confirmed that you are the rightful owner.
05 Q. What happens if I employ Lost Money Recovery but the funds are never recovered?
If the funds are never recovered, there is no fee payable and you will be notified in writing that your claim was unsuccessful and the reason stated. So essentially there is nothing to lose.
06 Q. What are Lost Money Recovery’s fees and how are they paid?
Lost Money Recovery have no upfront fees or charges. A commission of 20% of the total recovered funds is payable once the funds have been successfully recovered. When the recovery is confirmed we will commence the fee payment process. On the same day funds are electronically received by Lost Money Recovery a cheque will be forwarded to you minus agreed commission. We make the entire process as easy for you as we can. Under no circumstances will we ever ask for any money up front from you and you won’t be issued any invoices requesting payment.
07 Q. What if I am not the person you are looking for?
If you have received a letter from us, but do not believe you are the rightful owner of the unclaimed funds, please let us know so we can continue to locate the rightful owner. We will update our records so that no further correspondence is directed to you. If you know the rightful owner please advise us so we can correspond with him/her or if preferred, forward our letter to them directly.
08 Q. What if I have further questions?
A. Our staff at Lost Money Recovery are always happy to assist you with any further queries. Please do not hesitate to contact our office. Contact details have been provided below for your convenience.